Return and Refund Policy

 

We want you to be happy with your purchase. Please read this policy before requesting a return or refund.

1. Contact us first
If there is a problem with your order, email kirkseyfinesse@gmail.com within 14 days of delivery. Include your order number, the reason for the return, and photos if the item is damaged, defective or not as described. We will review your request.

2. Return eligibility
A return may be approved if the item is damaged or defective on arrival, is the wrong item, size or colour, or is significantly different from its description. Items must be unused and in original condition with tags and packaging. Please do not send anything back until we approve the return in writing.

3. Return shipping costs
We pay the shipping cost to deliver your order to you. If you choose to return an item, the return shipping cost is the customer’s responsibility. Returns go to our warehouse in China, and shipping can cost up to $100 USD, which may be more than the item is worth.

4. Keep-the-item option
Because return shipping is often costly, you can keep the product and receive:

  • a 30% refund of the item price to your original payment method, and
  • maybe a  discount code for a future purchase.

You don’t need to ship anything back. Just tell us you’d like this option.

5. Refunds on returned items
If you return the item at your own cost and we receive it in the condition described above, we will refund the item price within 5–10 business days of inspection. Original shipping fees are refunded only if the item was damaged, defective or incorrect.

6. Cancellations and orders that have not shipped
If your order has not shipped, or an item is out of stock, you may cancel for a full refund including shipping, or wait for it to be restocked.

7. Discount codes
Codes are single-use, have no cash value, can’t be combined with other offers, and expire 90 days after being issued.

8. Non-returnable items
Gift cards, final-sale items, and items that are used, worn, altered or damaged after delivery.

9. Questions
Email kirkseyfinesse@gmail.com with your order number.