FAQs

Exchanges:
I’m afraid that our system is not set up to process exchanges, so you will need to return the item for a refund and re-order the other size.

 

Returns:
You will need to pay postage to return any of your unwanted Motel items. You have up to 14 days to initiate your return from the moment your Motel order is delivered. Also, please be aware all items must be returned to us in a brand-new condition with tags attached to qualify for a refund.

Price Match / Price Difference Policy

At KirkseyFinesse, our prices reflect the value, quality, and service we provide, and they may vary from other retailers or platforms at any given time.

We do not offer refunds, partial refunds, or price adjustments for price mismatches — this includes situations where a customer finds the same or similar item at a lower price on another website, store, or platform, whether before or after purchase.

By completing a purchase with us, you agree to the price listed at checkout at the time of your order. We encourage all customers to review pricing carefully before completing their purchase, as we're unable to make exceptions to this policy once an order has been placed.

If you have any questions about a product before ordering, feel free to reach out to our support team, we're happy to help you decide.

USA:
The shipping service is calculated at the point of payment for your order free and delivery takes 6/13 postal days, after the day of dispatch. Please be aware this excludes weekends and bank holidays and may require a signature on delivery.

Duty is free up to $500.00.

CANADA:
The cost of the service is $17.00 and delivery takes around 8/15 postal days, after the day of dispatch. Please be aware this excludes weekends and bank holidays and may require a signature on delivery.

Duty charges will apply for any orders over $20.00.

 

Cancellation:

We can attempt to cancel your order if it has not already been dispatched. You will need to contact our customer care team ASAP to request this. Please be aware this cannot be guaranteed!

 Amendment:

We do ask customers at checkout to double check all information is correct, before completing their orders.

We can attempt to amend your order if it has not already been dispatched. You will need to contact our customer care team ASAP to request this. Please be aware this cannot be guaranteed!